Jura
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Jura Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jura has 2.3 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Jura to a friend or colleague.
- Rating Distribution
Pros: Good coffee, Great product when it works, Makes awesome espresso when it is working.
Cons: Being given the run around and not offering to resolve it, Customer service and repairs, Horrible customer service after the sale.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jura has 2.3 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Jura to a friend or colleague.
- Rating Distribution
Pros: Good coffee, Great product when it works, Makes awesome espresso when it is working.
Cons: Being given the run around and not offering to resolve it, Customer service and repairs, Horrible customer service after the sale.Recent recommendations regarding this business are as follows: "Don't do it!", "Use caution", "Use caution if you need a live person to assist you !", "Do not expect to hear back from customer support", "Don't expect service after the sale".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Olimpia, Sao Paulo
Worst Customer Service Ever
- Customer service and repairs
Preferred solution: Warranty on Refurbished machine they are sending or money back.
User's recommendation: Don't do it!
Plymouth Meeting, Pennsylvania
Horrible customer service
User's recommendation: Use caution if you need a live person to assist you !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible customer service
- Makes awesome espresso when it is working
- Impossible to speak with anybody to help resolve technical issues affecting the machines operation
Preferred solution: I would just like my machine repaired/fixed so that I can use it
User's recommendation: Do not expect to hear back from customer support
Plymouth Meeting, Pennsylvania
No way to reach anyone by email, text, Internet, phone. All "hold"
User's recommendation: Use caution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need parts
Preferred solution: Order a part
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gold Coast, Queensland
Resolved: Jura Customer Service and repair service stinks
Company fixed the issue and I have been provided with product or service ordered. The machine was sent back for a second time and I finally communicated with a person from their service and repair department.
Most of the guts of the coffeemaker have been replaced.
It turned out the problem was a faulty Jura water filter. Hopefully the whole saga was entered into their problem solving documentation.
- Great product when it works
- Lousy customer service
Preferred solution: Price reduction
User's recommendation: Don’t buy if you have to rely on their customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They don't respond...Horrible
- Good coffee
- Horrible customer service after the sale
User's recommendation: Don't expect service after the sale
Orlando, Florida
Poor Customer Service
User's recommendation: Good Luck
Washington, District Of Columbia
My Jura has been my friend for many years
User's recommendation: A litt expensive but worth it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Rocky River, Ohio
Jura Warranty is sub-standard
User's recommendation: buy Cusinart....THEIR warranty is AWESOME....they send out a new unit.
Horrible customer service
- Wonderful machines
- Poor customer service
Preferred solution: Apology
User's recommendation: avoid Nike (individual) - very rude and condescending and doesn't know his facts
Columbia, South Carolina
NEVER buy a JURA.
- Being given the run around and not offering to resolve it
Preferred solution: Just send me the parts, as Christine said they were covered. Container might be the issue as well.
Palm Coast, Florida
Totally ignored for an item returned
Better yet ... don't pay $1000.00 for a coffeemaker.
Brands Related to Jura
Companies Similar to Jura
Delonghi
“This over-priced garbage is not worth the shipping price. A small part of the plastic water tank broke...“
Breville
“Bought a Breville Q blender from Amazon on Jan 20 for $350. Turns out the cup is much too big for us, so...“
Nespresso
“I ordered 2 sleeves of Blend no.1 to try. The coffee was very dilute and tasted like water with a tinge...“
Philips
“Can i have a replacement part for my pasta maker HR2355/15/AC I want to have the "motor insert " part.“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Uhh except they do cover it when it's from an authorized dealer. I had mine for 2 years and change and had to send it in a month ago after the covid craziness.
It was a bit over warranty (like a month or something) and they still honored it. Not sure what the complaints are about.
COMPLETELY incorrect about your comment. As long as you purchase from an authorized retailer you have a warranty. get your facts straight.